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“The Connection has timed out” while “creating new task”

wpBots Support – The best crawlers for WordPress › Forums › SCRAPER (after-sales) › General Issues › “The Connection has timed out” while “creating new task”

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • January 11, 2020 at 7:53 am #1241
    hakik zamanhakik zaman
    Participant

    Hello. My client purchased the plugin and installed. and also activated the license code. but i am not able to “create new task”.
    it says “The Connection has timed out”. here is the screenshot. https://www.screencast.com/t/RKOFXEMgJvg .

    My PHP memory limit is 256M
    and
    max execution time is 300.
    Please let me know answer
    thanks

    January 12, 2020 at 2:51 pm #1245
    Suman M.Suman M.
    Keymaster

    Hi, thanks for contacting us. Can you please let us know your site’s backend login details so that we can look into the issue. Looking forward to your reply.

    January 13, 2020 at 11:34 am #1251
    hakik zamanhakik zaman
    Participant
    This reply has been marked as private.
    January 14, 2020 at 6:50 am #1256
    Suman M.Suman M.
    Keymaster

    Hi, I checked it and it seems like Scraper plugin’s IP is being blocked by your server. I’ve assigned this ticket to our dev team so that they can look further into it. I’ll get back to you. Thanks!

    January 14, 2020 at 9:18 am #1257
    hakik zamanhakik zaman
    Participant

    Thanks I will wait for your reply.

    January 16, 2020 at 5:20 am #1265
    Suman M.Suman M.
    Keymaster
    This reply has been marked as private.
    January 20, 2020 at 10:03 am #1297
    hakik zamanhakik zaman
    Participant

    Hello

    I have performed all the instructions but still didn’t work. Here is the screenshot for your better understand.
    Please have a look and let me know as early as possible.

    Best reagrds
    Hakik

    Attachments:
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    January 21, 2020 at 4:18 am #1300
    Suman M.Suman M.
    Keymaster
    This reply has been marked as private.
    January 21, 2020 at 6:05 am #1301
    hakik zamanhakik zaman
    Participant

    Hello
    yes
    I removed the # tag and extra blank space.
    but didn’t worked out.
    Please have a look and let me know
    Thanks.

    Attachments:
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    January 21, 2020 at 7:36 am #1304
    Suman M.Suman M.
    Keymaster
    This reply has been marked as private.
    January 22, 2020 at 4:31 am #1308
    Suman M.Suman M.
    Keymaster

    Hi, unfortunately, we could not make it work as it’s client side issue. We recommend you to apply for the refund via your Envato Panel, and then let us know here.
    Thanks for your understanding!

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Viewing 11 posts - 1 through 11 (of 11 total)

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